Delivery Information

1.1 – Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, within 7 to 10 working days, we will contact you by telephone within this timescale to arrange a delivery date, unless there are exceptional circumstances. Where we become aware that the date for delivery may be delayed, we will notify you as soon as possible and aim to provide you with a revised date.

1.2 – Price(s) stated are inclusive of delivery to any address on the UK mainland excluding: Ireland, Scotland, Highlands and Islands, parts of Wales and Cornwall, a further delivery charge may be added, please call for a price.

1.3 – If you order more than one Product, the Products may be delivered to you in separate instalments. Each instalment is a separate Contract and no cancellation of one Contract relating to an instalment entitles you to cancel any other Contract or instalment. We strongly recommend that you do not book a plumber, electrician, builder or any other installer until all Products have been delivered and checked. Products must be installed by suitably qualified or registered installers.

1.4 – All deliveries of our tanks require a signature. Deliveries will be made to the “kerb-side”, ground floor of a delivery address only and will be delivered by 7 ½ Tonne or 17 Tonne lorry with a tail lift to lower the tank from the vehicle. You agree to provide (at your expense) adequate and appropriate manual labour for unloading the Product(s). If the delivery address is not accessible by lorry you must inform us by telephone or email at the time of order.

1.5 – You must inspect all Products thoroughly before signing for delivery. If items are defective or damaged on delivery, you must inform us by e-mail or in writing within 7 days of delivery.

1.6 – If you fail to take delivery of the Product(s) or we are unable to deliver the Product(s) on time because you have not provided adequate delivery instructions or because there is no person available to accept delivery, the Product(s) shall be returned to ourselves and a further delivery date will be arranged. You agree to meet the costs of any subsequent re-delivery.

1.7 – We shall not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the date where the delay is caused by reasons outside of our control.

1.8 – We shall not be liable for any non-delivery of Products unless you give written notice to us of the non-delivery within 3 days of the date when the Product(s) should have arrived and after the delivery date has been arranged by ourselves contacting you by telephone to arrange a suitable date. Our liability for non-delivery of Products shall be limited to replacing the Product(s) within a reasonable time.

1.9 – Delivery of tanks to a different address other than the cardholder’s address is at our discretion.

Please contact us on 01636 614 714 for more details